WholesaleJewelryWebsite.com takes great pride in our reputation for customer service, quality and excellent value. If you are dissatisfied with a purchase for any reason, or if your merchandise was damaged during transport, please call us within a week of receiving your order and we will issue a prompt replacement, refund or provide store credit equal to the value of the returned items.  No questions asked.  

Some Fine Print
Of course we cannot provide a refund for goods damaged by wrongful usage, improper handling and packages received that do not have a return authorization number (RA).   So be sure you get an RA before you attempt to make a return by calling us.

If it our fault we will always cover the shipping charges. 

Exchange Policy 
You may exchange items for equal value and will incur shipping charges.  NOTE: The 99$ minimum still applies to returns. If your returns bring the order below $99 –the complete order must be returned. Sounds odd we know, but some people have tried to use returns to avoid the $99 minimum.

Please return original packing along with a tracking number.

We only sell to resellers.  The credit card transaction company name will be "wholesalejewelrywebsite" long form and "whleslejwlry" short form.

If you have any questions about any charges you have incurred, please call or email us immediately before creating a claim with your bank.  We can usually solve any issue you may have.  

(850) 353-2565