Thank you for taking the time to share your experience. We're so glad to hear that you love the design of our 18K Gold PVD Stainless Steel Bowtie Pasta Charm, but we're concerned to hear that you've had three of them break. That is certainly not the experience we want for our customers.
We'd love the opportunity to make this right. Please reach out to our customer support team at support@wholesalejewelrywebsite.com with your order number, and we'll be happy to send replacement charms for the ones that broke.
We also want you to know that we've shared your feedback with our product team and are performing additional quality assurance checks on this specific charm to determine if there is an issue that needs to be addressed. Feedback like yours is incredibly valuable and helps us continue to improve our products.
Thank you again for bringing this to our attention. We truly appreciate your business and hope we can restore your confidence in us.
