CLICK HERE TO START YOUR RETURN/EXCHANGE

 

Return/Exchange Policy 
Here at Wholesale Jewelry Website, we want you to be completely satisfied with your jewelry.
If your order isn't quite right for any reason, we're here to help you. 
Follow the link above within 30 days to begin the exchange/return process. 
If your exchange/return is not initiated within 30 days then Wholesale Jewelry Website will be unable to accept your exchange/return.
 
Some Fine Print
If you return your product for store credit, your subsequent order must meet the $100 order minimum. Alternatively, you may exchange your purchased product which does not require a $100 order minimum.
We cannot provide a refund for goods damaged by wrongful usage, improper handling, and packages received that are not approved through Wholesale Jewelry Website via Re:do or any other form of authorization approved by Wholesale Jewelry Website.
Your exchange/return must be initiated within 30 days by utilizing the link above.  If your purchase is covered by Re:do then your return label to Wholesale Jewelry Website will be complimentary.  If you did not select to cover your order with Re:do then you will be responsible for all costs associated with returning your order to Wholesale Jewelry Website.
If you return your items then you will be liable for shipping costs associated with any subsequent purchase completed through Wholesale Jewelry website.
We only sell to resellers.  The credit card transaction company name will be "wholesalejewelrywebsite" long form and "whleslejwlry" short form.

    How to Request a Return/Exchange:

    1. Select “Click Here to Start your Return/Exchange”
    2. Enter your Order Number and Zip Code. If you are unable to locate both of these items, please contact us at support@wholesalejewelrywebsite.com
    3. Select the product/products you wish to return/exchange.
    4. Select the reason you are returning the selected product.
      1. Damaged – The item was damaged upon receipt.
        1. You will then be required to upload an image of the damage the product has incurred.
      2. Wrong Product – Incorrect product received
        1. Upload an image of the incorrect product you received
          1. Wholesale Jewelry Website sent me the wrong product – We did not send the correct product that you ordered.
          2. I ordered the incorrect product – You mistakenly purchased a product that you did not mean to order.
        2. Too Big – The purchased item is too big
          1. Upload an image of the product
          2. Expound on why the product is too large i.e. the product does not match listed dimensions, etc.
        3. Too Small – The purchased item is too small
          1. Upload an image of the product
          2. Expound on why the product is too small i.e. the product does not match listed dimensions, etc.
        4. Other – You have encountered an issue with your purchased product that is not listed
          1. Explain the reason for returning your purchased item in detail with all context required for Wholesale Jewelry Website to determine if your return can be approved.
          2. Provide a required image of the product to provide Wholesale Jewelry Website with any further information required for us to approve your return.
        5. Once you have completed the previous steps for all purchased products that you wish to return you will be provided with a label to return your items to Wholesale Jewelry Website.
        6. Print the provided shipping label and ensure all products are returned in a timely manner.
        7. Wholesale Jewelry Website reserves the right to refuse your return if it is not returned in a timely manner.
    If you have any questions about any charges you have incurred, please call or email us immediately before creating a claim with your bank.
    We can usually solve any issue you may have.