Wholesale Terms & Conditions

Wholesale Jewelry Website. Terms and Conditions for Wholesale Accounts

The following terms and conditions (the “Terms”) shall apply to all transactions between Wholesale Jewelry Website and/or any of its affiliates or subsidiaries (the “Seller”) and anyone using this site or Purchase Order Forms provided by Wholesale Jewelry Website (the “Buyer”).

  1. Buyer Consent to Terms: Seller's acceptance of Buyer's orders is expressly made conditional on Buyer's assent to these Terms. Unless otherwise agreed to in writing by all parties, the terms and conditions set forth in this Agreement supersede the terms and conditions of the Buyer's purchase order(s) or other similar documents and will govern all transactions between the Buyer and the Seller. These Terms also apply to all future transactions unless modified in writing and supplied to all parties. Seller specifically rejects any terms or provisions which set any standards, specifications or damages related to quality and time of delivery. Buyer's acceptance of goods delivered by Seller is an acknowledgement by Buyer of its acceptance of the terms and conditions contained in these Terms.
  2. Acceptance: Buyer’s orders shall only be considered accepted by Seller if an authorized signatory of Seller duly executes such order or a written acknowledgment of such order including over electronic mail.
  3. Cancellation/Modification: Accepted orders cannot be cancelled or modified by Buyer once an order is sent to the warehouse without the written consent of Seller. Even if Seller accepts a modification of an accepted order, Buyer understand and acknowledges that such a modification may cause delivery delays and is subject to a $50.00 order change fee. In the event of a discontinuation of a SKU from Seller’s assortment, Seller has the right to cancel an accepted order or SKU; when able, in such event, Seller will offer Buyer a substitute style (which substitute may be accepted or rejected in Buyer’s sole discretion).
  4. Notice of Defects: The Buyer must make any claims of defects, including but not limited to those related to shortages/overages, quality, or specification, within the first seven (7) days after the receipt of merchandise at the Buyer’s original ship-to address. Such claims must be fully documented and submitted to Seller by Buyer via e-mail  support@wholesalejewelrywebsite.com  with photographic evidence. The Seller cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of Buyer to inspect, upon receipt, to check that all merchandise delivered matches its order. Once all documentation and evidence is provided to Seller, Seller shall negotiate in good faith with Buyer to remedy any substantiated issues. Buyer must notify Seller in writing of all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer receives the merchandise but in no event later than seven (7) days after receipt. Otherwise, Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of.
  5. Returns: It is the responsibility of Buyer to inspect, upon receipt, that all merchandise delivered matches its order. A written authorization from the Seller must be obtained by the Buyer in order for Buyer to return any merchandise to Seller. All returns must be made within thirty (30) days of receipt of goods. Nothing herein shall be construed to require Seller to necessarily authorize any requests for return of merchandise, however when Seller authorizes such return, will do so in writing. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if seller is not at fault.
  6. Shipping Terms:
    Wholesale Jewelry Website.com / Creative Gems, LLC. has a minimum order amount of $99.00. We are a USA based wholesaler - no import tax for USA retailers. All items ordered Monday through 5 p.m. Friday are processed and shipped within 24 hours. Orders received Friday after 3 p.m. through Sunday are processed and shipped on Monday. 



    How The Rates Are Calculated

    • Shipping and handling charges are determined by the weight of your package, and occasionally by the merchandise ordered (i.e. display units).
    • All shipping fees are subject to change.
    • If there are any out of stock items that change the weight of the package, the shipping charges will be adjusted accordingly.
    • All out of stock items are not charged when your package is shipped.

    Free Shipping

    • For all domestic shipments to the contiguous 48 states, free shipping via UPS Ground will be given to orders over $300.00 USD. Customers in Alaska and Hawaii are eligible for free shipping on orders above $700.00 USD. The total sum of the order must exceed $300.00 USD after all eligible discounts, store credits, and deductions have been calculated.
    • We are unable to ship to APO/FPO.

    We reserve the right to change or discontinue any and all shipping promotions at any time, without prior notice. Orders containing display units, equipment, boards, or trays are not eligible for free shipping.

    Shipping and Transit Time

    The transit time for your shipment depends entirely on your method of shipping, and in the case of orders placed with UPS Ground or the USPS how far you are located in relation to us. Customers that require a faster shipping method can choose from one of the following Express options: UPS Next Day, UPS Next Day Saver, UPS 2nd Day, UPS 3 Day Select.

    Orders with priority shipping are guaranteed to ship the same day it is processed, as long as the order is received before our daily cutoff time of 10 AM Central Standard Time. Orders that are shipped by Ground will be sent out within 1~2 business days of the order being put into process, and the transit time will depend on your location.